“What about my insurance?”
For a covered loss, your insurance pays for the work — and we manage the entire claim for you, from documenting the damage to meeting your adjuster in Hempstead.
Three generations, family-owned 40+ years on Long Island On-site in under 60 minutes
We handle your insurance claim, start to finish
Hempstead, Nassau County · On-site in under 60 minutes
A sewage backup is a biohazard, not just a mess. We clean, sanitize, and decontaminate it the right way — discreetly, with proper protocols, and the claim handled.
Family-owned & operated since 1983 · Licensed General Contractor · Fully insured



Suffolk County HIC #H-39507 · Nassau County HIC #2017288-DCA · NYC DCA HIC #H18G6130000 · IICRC Firm #66387 · Licensed General Contractor · Fully insured
Hempstead · Nassau County
Hempstead is one of Nassau's largest and most diverse communities, with a wide mix of older and newer housing. A lot of Hempstead’s housing stock is established, single-family homes — finished basements, aging plumbing, and the wear that comes with time — exactly the conditions where a small problem becomes a big one fast. From our Ronkonkoma base we stage crews across Nassau County, built to reach Hempstead in under 60 minutes, day or night.
The Town of Hempstead spans one of Nassau’s largest and most varied housing mixes, from older village homes to postwar subdivisions, so we tailor the approach to the age and construction of each home.
Raw sewage carries bacteria, viruses, and pathogens — what restoration pros call "Category 3" or black water. It is not a wet-vac-and-bleach job. We treat it as the health hazard it is: contain it, remove the contaminated materials, decontaminate and sanitize, and verify the space is safe to use again. Handled properly and without judgment.
For a covered loss, your insurance pays for the work — and we manage the entire claim for you, from documenting the damage to meeting your adjuster in Hempstead.
A named, local family that has worked on Nassau County homes for 40+ years — not a rotating crew off a national dispatch. A real person answers the phone, day or night.
What’s included
Pillar 3 · Under 60 minutes
Four steps, every single time — from your call to a crew at your door, all the way through a claim handled for you. The same family from the first minute to the last.
Day or night. We stay calm with you and tell you what to do in the first few minutes.
We roll a real crew — not a subcontractor — to your Hempstead home, fast.
Board-up, water extraction, structural drying — we stop the damage from spreading.
Full reconstruction by our licensed GC team, with your insurance claim managed for you.
Straight answers
From our Ronkonkoma base we stage crews across Nassau County, built to reach Hempstead in under 60 minutes, day or night. A real person answers your call 24/7 and tells you what to do while we’re on the way.
Because it's a genuine health hazard. Sewage contains bacteria and pathogens that become airborne and soak into porous materials. Without proper PPE, containment, and disposal, you risk your health and spread contamination through the home. This is one to leave to crews with biohazard protocols.
Porous materials that absorbed contaminated water — carpet, pad, drywall below the line, some insulation and contents — generally can't be safely salvaged and are removed and disposed of properly. Hard, non-porous surfaces are cleaned and sanitized. We make those calls by protocol, not guesswork.
Sudden sewer or drain backups are often covered, sometimes under a specific backup endorsement. We document the loss and handle the claim — and we'll tell you straight what we're seeing on coverage.
Very. We know a sewage backup is stressful and personal. We show up in unmarked-appropriate professionalism, work efficiently, and treat your home and privacy with respect, start to finish.
From your neighbors
If you’ve got sewage cleanup in your Hempstead home right now, call — a real member of our family answers 24/7. Not an emergency yet? Leave your number and we’ll call you back.
24/7 Emergency line (631) 588-1110No pressure, no call center. For a covered loss, your insurance pays for the work — and we handle the entire claim for you.
24/7 · 365 days a year · On-site in under 60 minutes
Request a callback
For non-emergencies. We’ll call you back from a real local number.
Prefer email? info@restorationexperts.com