Privacy Policy

Last Updated: February 2026

Welcome to our website (“Site”). Restoration Experts (“Company,” “we,” “our,” or “us”) respects your privacy and works to protect your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit our website or request restoration services.

1. Information We Collect

We may collect different types of information from visitors and customers.

Privacy Policy must have the following:

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Personal Information

Information that may identify you directly, including:

Name
Email address
Phone number
Property address
Service request details
Insurance information when required for restoration projects

Non-Personal Information

We may also collect technical or usage information such as:

Browser type
Device type
IP address
Pages visited
Time and date of visits
Referring website addresses

2. How Information Is Collected

Information may be collected in several ways, including when:

You complete a form on our website
You request an inspection or restoration estimate
You contact our team through phone, email, or message
You schedule a consultation or emergency service
Website cookies record visitor activity
External service providers assist with website operations

3. How We Use Information

Information collected from visitors may be used to:

Respond to service inquiries
Schedule inspections, estimates, or restoration work
Provide updates about active restoration projects
Improve website functionality and performance
Send important notifications related to services
Understand how visitors interact with the website

4. SMS Consent & Communications

When you submit your phone number through our website forms or request communication by text message, you agree to receive SMS messages from our company related to:

Emergency restoration responses
Appointment confirmations
Inspection scheduling
Project progress updates
Customer support responses

Message frequency may vary depending on the service request.

Standard message and data rates may apply based on your mobile carrier.

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us through the email listed below.

Mobile phone information and SMS consent data remain protected and are used only for communication related to your request.

5. Information Disclosure

We do not sell or rent personal information.

Information may be provided only in limited situations, including:

With trusted service partners or contractors assisting with restoration work
When required to comply with legal obligations
To protect our business operations, property, or safety
With payment processing systems during transactions

All service partners are expected to maintain strict confidentiality.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Understand visitor behavior
Improve website functionality
Enhance overall user experience

You may disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

7. External Service Providers

Our website may rely on external service providers such as:

Website hosting platforms
Analytics and performance tools
Payment processing systems
Communication platforms

These providers maintain their own privacy practices regarding how information is handled.

8. Data Protection

Administrative, technical, and physical safeguards are implemented to help protect personal information from unauthorized access or misuse. However, no internet transmission method can guarantee complete security.

9. Your Privacy Options

Visitors may request to:

Access personal information maintained by our company
Correct inaccurate details
Request removal of information when applicable
Stop receiving marketing communications

Requests may be submitted using our contact email.

10. Children’s Privacy

Our website and services are intended for individuals 18 years of age or older. Personal information from children is not intentionally collected.

11. Policy Updates

This Privacy Policy may be updated periodically. Updates will appear on this page with a revised Last Updated date.

Continued use of the website after updates indicates acceptance of the revised policy.

12. Contact Information

For questions regarding this Privacy Policy, contact:

Restoration Experts
Email: info@restorationexperts.com